Cancellation Process:
Customers can cancel their booking with Prabha Cabs by contacting our customer service team through our hotline or email. Cancellations must be made within the specified time frame to avoid penalties, which may vary depending on the type of booking and the terms of the specific service package.
Refund Eligibility:
Refunds may be provided for cancellations made within the stipulated time frame and in accordance with the terms and conditions of our cancellation policy. Refund eligibility is subject to the type of booking, the timing of the cancellation, and any applicable fees or penalties.
Refund Process:
Upon cancellation, customers can request a refund through our customer service channels. Refunds are typically processed back to the original payment method used for the booking. The processing time may vary depending on the payment processor and financial institution, but we strive to process refunds promptly.
Cancellation Fees or Penalties:
Prabha Cabs may impose cancellation fees or penalties for bookings canceled outside of the specified cancellation window or under certain circumstances. The amount of these fees or penalties depends on the type of booking and the terms of the specific service package. Customers are advised to review the cancellation policy before making a booking.
Exceptions and Special Cases:
There may be exceptions or special cases where refunds are not available or where different terms apply. For example, refunds may not be provided for bookings made during promotional periods or for certain types of discounted fares. Customers are encouraged to contact our customer service team for clarification on specific cases.
Conclusion:
Prabha Cabs strives to provide transparent and fair refund and cancellation policies to ensure customer satisfaction. While we aim to accommodate our customers' needs to the best of our ability, certain terms and conditions may apply based on the type of booking and the specific service package. Customers are advised to familiarize themselves with our refund and cancellation policies before making a booking. If you have any questions or concerns regarding the refund and cancellation process, please don't hesitate to contact our customer service team for assistance.
