Refund & Cancellation Policy

Refund and Cancellation Policy

1. Introduction to Devansh Taxi Service Kanpur Refund & Cancellation Policy

At Devansh Taxi Service Kanpur, we strive to provide a seamless and stress-free cab booking experience. However, we understand that plans can change, and you may need to cancel your ride. This policy outlines the terms for booking cancellations, refund eligibility, and the process for requesting a refund.

2. Cancellation Policy for Devansh Taxi Service Kanpur

To ensure transparency and fairness, we have set guidelines for canceling bookings:

• Free Cancellation: If you cancel your booking within 10 minutes of confirmation, no cancellation charges apply.

• Cancellation Before Ride Dispatch: If you cancel before the driver has been dispatched, a nominal cancellation fee of ?50 may be charged.

• Cancellation After Ride Dispatch: If the driver is already en route to the pickup location, a cancellation fee of up to 50% of the estimated fare may apply.

• Cancellation Upon Driver Arrival: If the driver reaches the pickup location and waits for more than 10 minutes, a no-show charge equivalent to the base fare will be deducted.

• Outstation & Pre-Booked Rides: For outstation and pre-scheduled rides, cancellations made within 2 hours of pickup time will attract a cancellation charge of 20% of the total fare.

3. Refund Policy for Devansh Taxi Service Kanpur

We offer refunds under specific conditions:

• Ride Cancellation Within Free Period: If a ride is canceled within the free cancellation period, a full refund is processed.

• Driver No-Show: If your driver does not show up, you will receive a 100% refund.

• Duplicate Payment: In case of double payment, the extra amount will be refunded within 5-7 working days.

• Failed Transactions: If money is deducted from your account but the ride is not confirmed, the amount will be refunded automatically within 3-5 working days.

• Refund for Prepaid Bookings: If you cancel a prepaid booking within the allowed cancellation window, a refund will be initiated after deducting applicable charges.

4. How to Request a Refund?

If you are eligible for a refund, follow these steps:

1. Contact Customer Support: Call or email us with your booking details.

2. Provide Ride Information: Share the ride ID, cancellation reason, and payment details.

3. Verification Process: Our team will verify the details and confirm refund eligibility.

4. Refund Processing: If approved, the refund will be processed within 5-7 working days through the original payment method.

5. Exceptions to Refunds

Certain cases where refunds may not be provided include:

• If a customer cancels repeatedly to misuse the system.

• If the cancellation is made after the driver has reached the location.

• If the customer is not present at the pickup point and does not respond to calls.

• If an incorrect pickup or drop-off address was provided, leading to ride complications.

6. Refund Processing Time & Mode

• Online Payments: Refunds will be credited to the original payment source within 5-7 business days.

• UPI & Wallet Transactions: UPI-based refunds may take 2-3 working days.

• Cash Payments: No refunds are applicable for cash payments. However, adjustments for future rides may be made in specific cases.

• Bank Transfers: If applicable, the refund will be transferred within 7-10 business days.

7. No-Show & Driver Cancellations

• If a customer does not show up within 15 minutes of the scheduled pickup time, the ride will be considered canceled, and no refund will be issued.

• If a driver cancels a confirmed booking due to unforeseen reasons, we will either assign another driver or provide a full refund.

8. Ride Modification & Rescheduling

Instead of canceling, customers can choose to reschedule their ride:

• Same-Day Rescheduling: No extra charge if rescheduled within 1 hour of the original booking time.

• Next-Day Rescheduling: Minimal rescheduling fee applicable based on ride type and duration.