Frequently Asked Questions

  • Kaleen Retail Pvt Ltd is a trusted brand specializing in premium-quality kaleen (carpets) and rugs. With a focus on artistry, durability, and elegance, we provide handcrafted and machine-made carpets to elevate your home and office décor.

  • We offer a wide range of rugs, including: Hand-knotted rugs Hand-tufted rugs Machine-made rugs Shaggy rugs Dhurries Custom-designed rugs

  • Yes! Kaleen Retail Pvt Ltd provides customized rug solutions. You can choose the size, color, pattern, and material to create a rug that perfectly complements your space.

  • Our kaleen and rugs are made from high-quality materials, such as: Wool Silk Cotton Jute Synthetic fibers (like polypropylene and nylon)

  • Regular vacuuming helps maintain cleanliness. Spot clean stains immediately with a mild detergent and water. Rotate the rug periodically to prevent uneven wear. Professional cleaning is recommended every 12–18 months.

  • Yes, we provide professional cleaning and maintenance services to help preserve the quality and longevity of your carpets and rugs.

  • Yes, Kaleen Retail Pvt Ltd offers worldwide shipping. Delivery times and charges vary based on the location.

  • We have a customer-friendly return policy. If you are not satisfied with your purchase, you can return or exchange the product within the specified timeframe, provided it meets the return conditions.

  • Our rugs are crafted with exceptional attention to detail, blending traditional techniques with contemporary designs. We ensure each piece is durable, eco-friendly, and visually stunning.

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Hear from our customers

  • The rug I ordered from Kaleen and Rugs has completely transformed my space. The color, texture, and overall feel are exactly what I was looking for. It’s soft, luxurious, and a definite conversation starter. Thank you, Kaleen!
    Sameer T
  • I purchased a handwoven rug from Kaleen and Rugs, and I’m absolutely in love with it! The craftsmanship is exceptional, and it adds a sophisticated touch to my living room. I couldn’t be happier with my purchase.
    Roshan S
  • We’ve been using Kaleen’s rugs in our office for over a year now, and they still look brand new. The quality is impeccable, and the designs are just perfect for a professional setting. Highly recommended!
    Priya K
  • I wanted a unique rug to match my home’s decor, and Kaleen and Rugs delivered exactly what I needed. The custom rug fits perfectly and adds so much character to the room. Excellent service and fast delivery!
    Ravi P