Welcome to Kaleen Retail Pvt Ltd. By using our website, services, and products, you agree to the following terms and conditions. Please read these carefully before making any purchase or accessing our services.

1. General Terms

• Kaleen Retail Pvt Ltd reserves the right to update or modify these terms at any time without prior notice.
• By continuing to use our website and services, you agree to be bound by the updated terms and conditions.

2. Product Information

• Quality and Materials: Kaleen Retail Pvt Ltd ensures all products, including kaleen (carpets) and rugs, are made using premium-quality materials.
• Customizations: Any custom-designed rugs or carpets are made according to the specifications provided by the customer.
• Colors and Patterns: Due to screen differences, colors may vary slightly from what is displayed on our website.

3. Orders and Payments

• Order Placement: Orders can be placed through our website, authorized dealers, or retail outlets.
• Payment Terms: Full payment must be made at the time of purchase unless otherwise agreed. We accept major payment methods, including credit cards, debit cards, and online payment platforms.
• Order Confirmation: A confirmation email will be sent upon successful order placement.

4. Shipping and Delivery

• Shipping Locations: We deliver products both domestically and internationally.
• Delivery Times: Standard delivery times vary by location. Custom orders may require additional time for production and shipping.
• Shipping Charges: Charges are calculated based on the destination and product weight. These will be displayed at checkout.
• Damaged Shipments: Customers must inspect products upon delivery. Any damage must be reported within 48 hours to be eligible for replacement or refund.

5. Returns and Refunds

• Eligibility: Products can be returned or exchanged within [insert return window, e.g., 7 or 14 days], provided they are in original condition and packaging.
• Non-Returnable Items: Customized rugs or carpets cannot be returned unless they have manufacturing defects.
• Refunds: Refunds are processed after the returned product passes inspection. Refunds are issued to the original payment method within [insert timeframe, e.g., 7–14 days].

6. Warranty

• Coverage: Kaleen Retail Pvt Ltd provides a warranty on manufacturing defects for [insert warranty period, e.g., 1 year].
• Exclusions: The warranty does not cover damages caused by improper use, cleaning, or storage.

7. Use of Website

• Intellectual Property: All content, images, and designs on our website are the intellectual property of Kaleen Retail Pvt Ltd and may not be reproduced without permission.
• Prohibited Activities: Users must not engage in any activities that could harm the website, compromise data, or violate applicable laws.

8. Liability

• Kaleen Retail Pvt Ltd is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
• Our maximum liability is limited to the purchase price of the product in question.

9. Privacy Policy

Your personal information is handled as per our Privacy Policy. We prioritize the confidentiality and security of customer data.