Refund Policy

Cancellation and Refund Policy

"We understand that plans can change, and we strive to accommodate your needs."

To provide you with the best possible service, our cancellation policy is as follows:

For a full refund, we kindly request that you cancel your reservation at least 24 hours before the scheduled start date of your experience. This allows us to make necessary arrangements and offer your spot to other travelers.

COVID-19 Safety Measures

Your health and safety are our top priorities. In light of the ongoing pandemic, we have implemented comprehensive safety measures to ensure a worry-free experience for both our guests and staff:

• Our staff undergo regular temperature checks to ensure their well-being.
• High-traffic areas are frequently sanitized to maintain a clean environment.
• Guides adhere to stringent hand hygiene practices for added safety.
• Hand sanitizers are readily available for both travelers and staff.
• Our transportation vehicles are regularly sanitized to ensure a sanitized journey.
• Contactless payment options are available for gratuities and add-ons.
• Guides are required to wear face masks in public areas for everyone's safety.
• All gear and equipment are thoroughly sanitized between each use.
• Travelers are required to wear face masks in public areas as per regulations.
• Social distancing measures are enforced throughout the entire experience.
• Face masks are provided for travelers to ensure their comfort and safety.