Faqs

Frequently Asked Questions

We are the agency who always gives you a priority on the free of question and you can easily make a question on the bunch.

General Process Questions

  • Does Saroos export Food?

    Saroos cannot export any food items that are perishable (require refrigeration), labeled in a foreign language, or restricted for export by the the Indian Food and Drug Administration.

  • What happens if an item is not eligible to ship internationally?

    In case you have ordered some items which unfortunately cannot be exported out of India, and if for some reason you cannot/don’t wish to return it back to the seller , then you can choose to abandon/donate your parcel for no additional cost or you ca

International Shipment Insurance

  • Can you ship as GIFT/SAMPLE ?

    No, we cannot ship as GIFT/SAMPLE. We will be shipping packages as a COMMERCIAL shipment and hence B2C (Business to Customer) shipment rules apply at Customs all times.

Item Eligibility Questions

  • Can you ship USED items ?

    No, We cannot ship USED items. We can only ship new items having payment proof or purchase receipt. Homemade food are an exception and will be repackaged to suite to international standards.

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