Welcome to Saroos, where shopping is not just a transaction – it's a connection with your roots. Whether you're buying a kurta in Canada or papad in Pune, we’re here to deliver trust, tradition, and timely service.
These Terms and Conditions ("Terms") explain how our platform works and what you can expect while shopping with us. It’s all simple, transparent, and fair – just like how a shopping friend should be.
We know how important it is to get exactly what you order, especially when shopping online. At Saroos, we make sure:
Every product listing is accurate and updated
Prices are clearly mentioned (inclusive/exclusive of taxes)
Descriptions match the actual items
Photos are real or close representations
However, slight differences in colour or packaging might happen due to screen displays or vendor changes. We assure you – quality is never compromised.
You’re welcome to contact us on +91-9704711277 for product details before buying.
Your order, once confirmed, is processed with priority and packed with care. Here's how we handle shipping:
Dispatch within 2–4 business days
Delivery typically in 5–7 working days
Shipping charges, if any, will be clearly mentioned during checkout
Dispatch within 4–6 business days
Delivery time depends on the country and customs clearance
We partner with reliable global couriers like DHL, FedEx, etc.
Note: Delays due to natural disasters, strikes, or government regulations are beyond our control, but we’ll keep you updated throughout.
We understand that sometimes things may not go as planned. That’s why we’ve kept our return and refund policy customer-friendly.
Product must be unused and in original condition
Return request must be raised within 7 days of delivery
Items like personal hygiene products, food, or perishable items may not be eligible unless damaged/expired
Once the return is approved, refund is processed within 7–10 working days
Refund will be made to the original payment mode
For COD orders, refund is processed via bank transfer
You can cancel your order before dispatch by calling or messaging us
Post-dispatch cancellations are not allowed, except in special cases (call us, we’re humans too)
When you sign up or shop on Saroos, you’re responsible for:
Providing accurate and updated information
Keeping your login credentials confidential
Ensuring payment details are genuine
We don’t ask for passwords, OTPs, or card pins. Beware of fraudsters. If someone pretends to be Saroos, contact us directly at +91-9704711277.
You must be 18 years or older to make purchases on the platform. If not, please shop under parental guidance.
We keep things desi, but we still follow global standards. So here are a few legal points, just so we’re all on the same page:
All content on Saroos (logos, text, images, designs, etc.) is protected under Indian copyright laws. You can’t copy or use it without written permission.
Saroos is not liable for any indirect or accidental losses arising due to system failure, courier delays, or external hacking attempts. However, we’ll try our best to make things right if something goes wrong.
Any disputes, if they arise, will be handled under the jurisdiction of the courts in India, specifically in [insert city], in line with Indian consumer protection laws.
